Mission Statement

The mission of the Ascension Parish Citizens Service Center is to serve the residents of the Parish by managing requests for public services with a centralized call center, an online portal, and database.  These systems are capable of recording departmental activities, distributing work orders, and following through on specific service categories offered by Ascension Parish Government.  We will be an advocate for greater transparency and efficiency in documenting and responding to public inquiries for public service, and will be the point of distribution for requests for public service throughout the parish government.  We are committed to effective actions designed to improve government accountability and provide residents with key information regarding their request for services that they pay for and are entitled to.


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For Emergency Response Officials

Call 225-450-1200

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Rachael Wilkinson

Rachael Wilkinson is the Assistant Director of Ascension Parish of Homeland Security and the Managing Director of the Ascension Parish Citizen Service Center. Rachael is a life-long resident of Ascension Parish and lives in Gonzales with her family. She holds a Bachelor degree from Nicholls State University and earned a Certification in Emergency Management through the Governor’s Office of Homeland Security.

Rachael has served our residents of Ascension Parish for over 10 years.

Allene Burris

Allene Burris is the Manager of the Citizen Service Center.  She is a life-long resident of Ascension Parish and has been employed with Ascension Parish Government for 7 years. With her knowledge of Parish Government, Allene was instrumental in the development of the Citizen Service Center.

On her spare time, she enjoys fishing, hunting and anything outdoors.

Sherrika Thompson

Sherrika Thompson is a graduate of Donaldsonville High School and earned her Associate’s Degree in Computer Science from River Parishes Community College.  She is a life-long resident of Ascension Parish and has over 15 years of experience in administrative support and customer service. Sherrika has been employed with Ascension Parish Government for 4 years. Her welcoming voice always greets our residents with a smile.

T’iera Williams

T’iera Williams is a graduate of East Ascension High School and Delta College of Arts &Technology. She is a life-long resident of Ascension Parish. She has been employed with the Ascension Parish Government for 3 years. T’iera loves to help our citizens and make an impact in our community.